- Free Shipping and 100 days free returns within NZ
At Pro Firewood Supply, we deliver premium, kiln-dried firewood straight to your home or business. We aim to make ordering firewood easy, reliable, and fast—so you can enjoy clean-burning, long-lasting heat without the hassle.
Most orders are processed within 1–2 business days, and delivery time depends on your location and order size. Local deliveries are typically completed within 2–5 business days. Pallet freight orders may take 3–7 business days depending on freight carrier schedules and destination.
We deliver stacked firewood, bulk loose wood, and palletized crates. Curbside delivery is our standard service; however, stacking and placement options may be available for an additional fee depending on your area. Our delivery team will contact you prior to arrival to confirm delivery instructions.
If you need your firewood by a specific date or have special placement requests, please reach out to us—we’re happy to accommodate whenever possible.
We proudly deliver year-round so customers can enjoy premium firewood in all seasons—from cozy winter fireplaces to summer fire pits and pizza ovens.
We stand behind the quality of our wood. If you’re not completely satisfied with your firewood delivery, please contact us within 48 hours of receipt so we can make it right.
Due to the nature of firewood as a natural product, returns are limited to quality-based concerns such as moisture issues or product condition. We cannot accept returns once wood has been stacked or burned. Exchanges or supplemental deliveries may be offered if your order does not meet our kiln-dry and cleanliness standards.
If you received the wrong product or there was a delivery error, we will promptly correct the order at no additional cost. For pallet freight orders, freight return fees may apply unless product error or quality issue is verified.
Our priority is your satisfaction—please contact our support team so we can assist you quickly.
To initiate a return or report a quality concern, contact our customer support team at support@profirewood.com or call us with your order number and photos (if applicable). We will review the issue and arrange the best solution.
Please notify us of any concerns within 48 hours of delivery. Firewood returns are limited to quality-related claims due to handling and storage requirements.
Yes—if your order hasn’t shipped yet. Once delivered, exchanges are only offered for quality concerns. If you’d like to try a different hardwood species for your next order, our team can recommend the best option for your needs.
Local deliveries arrive in 2–5 business days. Freight pallets ship in 3–7 business days depending on destination and carrier availability. Need rush delivery? Contact us and we’ll do our best to help.
We accept major credit cards, debit cards, and select digital payment services (e.g., Apple Pay, Google Pay). Business accounts and wholesale clients may qualify for invoice billing.
Our Firewood Subscription Program delivers fresh, kiln-dried wood on a schedule that fits your lifestyle. Members enjoy seasonal delivery, discounted rates, priority scheduling, and exclusive product access. Choose your delivery frequency (monthly, seasonal, or annual) and never run out of premium firewood again.
